Privacy Policy

1. Introduction

JW66 (hereinafter referred to as "JW66", "we", "us", or "our") is committed to protecting the privacy and personal data of all individuals who access, register with, or use the JW66 online gaming platform, including its website accessible at jw66.cam and all associated services (collectively, "the Platform").

This Privacy Policy (the "Policy") sets out the basis on which JW66 collects, processes, stores, uses, discloses, and protects personal data provided by or collected from users of the Platform ("Users" or "you"). It has been prepared in accordance with applicable international data protection standards and reflects JW66's commitment to responsible data stewardship.

By registering an Account, accessing the Platform, or submitting personal information to JW66 through any channel, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information that relates to an identified or identifiable natural person — directly or in combination with other data held by JW66.
• "Processing" means any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, transfer, or deletion.
• "Data Controller" means JW66, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Subject" means the individual whose Personal Data is being processed — in the context of this Policy, a registered or visiting User of the Platform.
• "KYC" means Know Your Customer — the identity and age verification process conducted by JW66 to comply with its licensing and anti-money laundering obligations.
• "Cookies" means small text files stored on a User's device by the browser to retain session or preference data.
• "Third Party" means any entity other than JW66 and the Data Subject, including payment processors, analytics providers, and licensing authorities.

3. Personal Data We Collect

JW66 collects the following categories of personal data, depending on the nature of your interaction with the Platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify the 21+ minimum age requirement);
• Malaysian identity card number (MyKad) or passport number;
• Email address and mobile phone number;
• Residential address including city and postcode.

3.2 KYC Verification Documents

• Copy of MyKad, passport, or other government-issued photo identification;
• Proof of residential address (e.g., utility bill, bank statement dated within 90 days);
• Proof of payment method ownership (e.g., screenshot or statement of bank account or e-wallet registered in your name).

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references;
• Bank account or e-wallet identifiers used for deposits and withdrawals (e.g., Maybank account number, CIMB account number, Touch 'n Go eWallet ID, DuitNow reference);
• Cryptocurrency wallet addresses used for BTC, ETH, USDT, or LTC transactions;
• Account balance history and bonus/promotional redemption records.

3.4 Gaming Activity Data

• Game history, bet amounts, game outcomes, and session durations;
• Sports betting activity including markets selected, odds accepted, and bet settlement records;
• Responsible gambling tool usage (deposit limits set, self-exclusion requests, cooling-off periods activated).

3.5 Technical & Device Data

• IP address and approximate geolocation derived from IP;
• Browser type and version, operating system, and device identifiers;
• Session timestamps, pages visited, and navigation patterns within the Platform;
• Cookie identifiers and similar tracking technologies as described in Section 10.

3.6 Communications Data

• Content of support chat transcripts, emails, and other communications submitted to JW66;
• Records of marketing preferences and consent status;
• Complaint and dispute correspondence.

4. How We Collect Your Data

JW66 collects personal data through the following channels:

• Directly from you — when you register an Account, complete KYC verification, make a deposit or withdrawal, contact support, or submit feedback;
• Automatically — through cookies, server logs, and analytics tools when you access or browse the Platform;
• From third-party payment processors — confirmation and reference data returned by Malaysian payment networks including FPX, DuitNow, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, Boost, GrabPay, and Public Bank online banking, as well as cryptocurrency network confirmations;
• From identity verification providers — in connection with KYC processes, JW66 may use third-party identity verification services to validate documents submitted by users;
• From fraud prevention and compliance databases — to fulfil anti-money laundering (AML) and responsible gambling obligations, JW66 may cross-reference data against third-party screening databases.

5. Purposes of Data Processing

JW66 processes your personal data for the following specific purposes:

Purpose	Data Categories Used
Account registration and management	Identity data, contact data
Age verification and KYC compliance (21+ enforcement)	Identity data, KYC documents
Processing deposits and withdrawals in MYR and cryptocurrency	Financial data, identity
Providing gaming services and maintaining game history	Gaming activity data, account data
Anti-money laundering (AML) and fraud prevention screening	Identity data, financial data, technical data
Responsible gambling monitoring and tool administration	Gaming data, account data, communications data
Customer support and complaint resolution	Identity data, communications data, account data
Platform security, fraud detection, and abuse prevention	Technical data, financial data, gaming data
Service improvement, analytics, and product development	Technical data, gaming data (aggregated/anonymised where possible)
Marketing communications (where consent has been given)	Contact data, communications preferences
Legal and regulatory compliance and reporting	All categories as required by applicable obligations

6. Legal Bases for Processing

JW66 processes your personal data on the following legal bases:

• 6.1 Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you have accepted, including account management, payment processing, and service delivery;
• 6.2 Legal obligation: Processing necessary to comply with applicable legal requirements, including KYC/AML obligations under our international gaming licence, age verification requirements, and financial record-keeping obligations;
• 6.3 Legitimate interests: Processing conducted for JW66's legitimate business interests, including fraud detection, platform security, service improvement, and responsible gambling monitoring, where such interests are not overridden by your fundamental rights;
• 6.4 Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, freely given consent. You may withdraw consent at any time by contacting support or adjusting your account preferences.

7. Sharing of Personal Data

7.1 JW66 does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances.

7.2 JW66 may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors and financial institutions — including FPX, DuitNow network participants, Maybank, CIMB, Public Bank, Hong Leong Bank, Touch 'n Go eWallet, Boost, GrabPay, and cryptocurrency network validators — solely to process your deposits and withdrawals;
• Identity verification and KYC providers — to validate documents submitted during account registration or withdrawal requests;
• Fraud prevention and AML screening services — to fulfil our compliance obligations under applicable gaming licence conditions;
• IT infrastructure and cloud service providers — who host and maintain the Platform under contractual data processing agreements with JW66;
• Responsible gambling self-exclusion registers — where a User requests cross-platform self-exclusion;
• Regulatory and licensing authorities — where disclosure is required by the terms of JW66's gaming licence or by lawful order of a competent authority;
• Legal and professional advisers — where necessary for the purposes of legal proceedings, advice, or compliance review.

7.3 All third-party service providers engaged by JW66 are required to process personal data only in accordance with JW66's written instructions and to maintain appropriate technical and organisational security measures.

8. International Data Transfers

8.1 JW66 operates internationally, and your personal data may be transferred to and processed in countries outside Malaysia, including the jurisdiction in which JW66's licensing authority is established. Where such transfers occur, JW66 will ensure that appropriate safeguards are in place to protect your data, including contractual clauses that impose equivalent data protection standards on receiving parties.

8.2 By using the Platform, you acknowledge and consent to the transfer of your personal data outside Malaysia where necessary for the purposes described in this Policy.

9. Data Retention

9.1 JW66 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations.

9.2 The following indicative retention periods apply:

• Account and identity data: Retained for the duration of the active Account relationship, and for a minimum of five (5) years following Account closure, in accordance with AML record-keeping obligations;
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction;
• KYC verification documents: Retained for a minimum of five (5) years following Account closure or the completion of the relevant verification process;
• Gaming activity logs: Retained for a minimum of two (2) years from the date of the activity;
• Support communications: Retained for a minimum of two (2) years from the date of the last communication;
• Marketing consent records: Retained until consent is withdrawn, and for one (1) year thereafter as evidence of prior consent status.

9.3 At the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with JW66's internal data destruction procedures.

10. Cookies & Tracking Technologies

10.1 JW66 uses cookies and similar tracking technologies to operate the Platform, maintain your session, remember your preferences, and analyse usage patterns. The following categories of cookies may be in use:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled without preventing use of the Platform;
• Functional cookies: Used to remember your preferences, such as language settings and preferred deposit method, to improve your experience;
• Analytics cookies: Used to collect aggregated, anonymised data about how Users interact with the Platform, helping JW66 identify areas for improvement;
• Security cookies: Used to detect and prevent fraudulent activity, including bot access and multi-account abuse.

10.2 Non-essential cookies (analytics and functional) are only set following your consent, where technically feasible. You may manage or withdraw consent for non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Platform.

11. Security Measures

11.1 JW66 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data fields at rest within JW66's databases;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular security audits and penetration testing by independent third-party specialists;
• Multi-factor authentication requirements for administrative system access;
• Incident response procedures for the detection, containment, and reporting of data security incidents.

11.2 Notwithstanding the above, no system of data transmission or storage can be guaranteed to be entirely secure. Users are responsible for maintaining the security of their own Account credentials and for notifying JW66 immediately if they suspect unauthorised access to their Account.

12. Your Data Rights

Subject to applicable law and the conditions of JW66's operating licence, you have the following rights in relation to your personal data held by JW66:

• 12.1 Right of Access: You may request a copy of the personal data JW66 holds about you, along with information about how it is being processed.
• 12.2 Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. For identity data, corrections may require submission of supporting documentation.
• 12.3 Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overiding legal retention obligations (see Section 9).
• 12.4 Right to Restriction: You may request that JW66 temporarily restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data.
• 12.5 Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that JW66 provide your personal data in a structured, machine-readable format.
• 12.6 Right to Object: You may object to the processing of your personal data where that processing is based on JW66's legitimate interests. JW66 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• 12.7 Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact JW66's support team via live chat or by emailing [email protected]. JW66 will respond to all verified data rights requests within 30 calendar days. We may require you to verify your identity before processing a rights request.

13. Children & Protection of Minors

13.1 The JW66 Platform is strictly intended for individuals aged 21 and above. JW66 does not knowingly collect personal data from individuals under the age of 21. The Platform employs KYC age verification procedures to enforce this restriction.

13.2 If JW66 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly, the associated Account will be suspended, and any deposits will be returned in accordance with our Terms & Conditions.

13.3 Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. For guidance on responsible gambling and underage gambling prevention, please visit our Responsible Gambling page.

14. Third-Party Links & Services

14.1 The JW66 Platform may reference or display logos of third-party payment providers for informational purposes. JW66 does not operate or control those third-party services and this Policy applies only to data processed by JW66 directly.

14.2 JW66 is not responsible for the privacy practices or content of any third-party service providers with whom it shares data under the terms of this Policy — however, all such providers are contractually required to meet the data protection standards described in Section 7.3.

15. Amendments to This Privacy Policy

15.1 JW66 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we provide. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent changes.

15.2 Where changes are material, JW66 will notify registered Users via email or an in-platform notification prior to the changes taking effect. Continued use of the Platform following such notification constitutes your acceptance of the revised Policy.

15.3 We encourage you to review this Privacy Policy periodically to stay informed about how JW66 handles your personal data.

16. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by JW66, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, in English — accessible directly from the Platform.
• Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 5 business days.
• Support Hours: 24 hours, 7 days a week, Malaysian Standard Time (MYT / UTC+8).

JW66 serves players across Malaysia including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam. Our support team is available in English and is familiar with the payment methods and platform features relevant to Malaysian users.